Delivery Manager

Delivery Manager (PMO Lead – Practice Excellence)

Location: Remote-first (Ukraine or Ukrainian professionals abroad, within EET ±2 hours); travel to Lviv office is possible, but optional
Language: Advanced English (client-facing)
Reports to: Head of Delivery; works closely with CTO and Delivery peer DMs and reporting PMs

The role

Own the performance (GPM and profitability) of a Delivery Unit and lead Stepico’s PMO to raise delivery maturity across all projects. You’ll audit and improve PM practices, build standards and templates, coach PMs (including non-reporting), and enforce disciplined, flow-oriented delivery while directly running a portfolio of client projects.
Indicative time split: 60/40 between portfolio and PMO work, adjusted quarterly.

What you’ll do

Delivery Unit (portfolio ownership)

• Own GPM% and margin for your Delivery Unit; forecast, track and improve financials.
• Lead presales from ~70% confidence: shape delivery strategy, estimates, risks and SoW assumptions; contribute to customer scoring; act as Delivery Representative accountable for delivery assessment and estimations.
• Start up projects; handle client escalations and conflict resolution when required.
• Run portfolio health: RAG (red-amber-green) reviews, risk/issue management, capacity planning, dependency management and change control.
• Coach and performance-manage your PMs; set expectations, review outcomes and drive corrective actions.
• Act as primary escalation point after the PM.
• This is not a billable PM role and does not include architectural decision-making or PM tasking.

PMO leadership (company-wide)

• Audit & governance: run periodic project health audits; ensure policy/checklist/template adoption; assign and track corrective actions.
• Standards & enablement: design practical policies, playbooks, templates and checklists; maintain a central knowledge base and lessons-learned loop.
• Flow excellence: implement and coach PMs in better adoption of Kanban/Scrum to improve predictability and throughput (WIP limits, classes of service, lead time/ageing, CFD review).
• Reporting: co-own the weekly C-level/Delivery RAG cadence with the Head of Delivery; provide transparent portfolio dashboards and decision-ready insights.
• Capability growth: mentor PMs of varying seniority; run clinics/CoPs and targeted training.
• Authority: empowered to require corrective actions and standards adoption across projects, including PMs who do not report to you (with Head of Delivery support for cross-DU changes).

What you bring

• Proven Delivery Manager experience in international software services/outsourcing: portfolio leadership, client stakeholders, financial ownership and escalations.
• Practical PMO impact: you have built or materially improved standards, audits and reporting cadences that stuck.
• Flow & complexity literacy: strong Kanban and modern flow metrics; ability to tailor delivery style by context (e.g., Cynefin thinking).
• Agile depth: solid Scrum/Kanban at team level; exposure to scaling (SAFe, Nexus, LeSS or Scrum@Scale) is a plus, not a requirement.
• Commercial acumen: margin/GPM management, SoW and change control, risk pricing.
• Clear, confident communication in English; credible with executives and enterprise customers.
• Ability to work with different types of contracts, including Fixed Price model.
• Comfortable working in dynamic environment.

Nice-to-have signals

• Kanban Management Professional (KMP) or equivalent; PSK I welcome.
• Evidence of introducing Scrum/Kanban with measurable outcomes (lead-time reduction, predictability gains, healthier WIP).

Outcomes & KPIs (first 6–12 months)

Targets are calibrated quarterly with the Head of Delivery; these are starting expectations:

Delivery Unit

• GPM%: meet or exceed the quarterly target for the unit; demonstrate quarter-on-quarter improvement vs baseline.
• Predictability: ≥ 85% of commitments met by quarter.
• Escalations: ≤ 0.3 client escalations per project-month; time-to-green after R/A ≤ 2 weeks median.
• Presales quality: estimation error within agreed tolerance; fewer scope/assumption disputes post-kick-off.

PMO (cross-company)

• Audit coverage: 100% of projects quarterly; ≥ 85% pass rate without critical findings.
• Standards adoption: ≥ 90% adoption of mandatory policies/templates; drift corrected within 10 business days.
• Flow uplift: portfolio lead time −20%, throughput +15%, ageing WIP within defined limits.
• Reporting cadence: weekly RAG pack on time with decision-ready actions; data-quality defects trend down.

Why Stepico

We’re a remote-first, full-cycle game development company with teams in Ukraine and clients worldwide. Delivery excellence is our core business. You’ll have real authority to raise the bar, visible impact at C-level, and a team that values pragmatic execution over theory.

How to apply: Send your CV (English) and 2–3 short examples of delivery or PMO changes you led, including the measurable outcomes.