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Head of Delivery

About Projects

We are looking for a Head of Delivery Management with leadership experience to set up a systematic management of the competency. Currently, the team consists of 9 PMs and 2 Delivery Managers.

Our company values

  • Passion for games;
  • Creation of innovative projects;
  • A policy of open communication;
  • Strong appreciation of your performance;
  • Competence development;
  • Comfort and well-being of our employees.


  • At least 8 years of experience in project management;
  • Over 5 years of experience working in consulting or outsourcing organizations in technology and / or engagement leadership;
  • 4+ years of experience in leading Delivery Managers / Project Managers (set measurable goals, PDP, motivation, mentoring);
  • Experience in managing teams of up to 250 including DMs/PMs;
  • Requires the ability to establish solid working relationships with clients;
  • Experience in Pre-sales;
  • Deep knowledge of SDLC (implementation, measurement, optimization);
  • Track record of remote teams management;
  • Practical experience in scope management, effort estimating, project scheduling, risk, and change management;
  • Experience in different software development frameworks — SCRUM, Kanban, Less, SAFe;
  • Experience in software engineering practices, quality assurance;
  • Strong leadership capabilities, excellent communication skills, ability to influence people, cultural awareness;
  • Advanced level of writing and verbal English.

Personal characteristics

The person applying for the Delivery Manager position should possess the following characteristics:

  • Flexibility, emotional maturity;
  • Leadership skills;
  • Conflict management;
  • Coaching skills;
  • Expertise in communication and negotiation.

Main Responsibilities

  • Create a scalable delivery model that ensures high-quality, large-scale implementations to meet schedule commitments and project budgets, while effectively managing customer engagements;
  • Setup internal and external SLAs and KPIs to measure and drive performance for productivity, quality, and effectiveness;
  • Coaching towards process excellence & continual improvement – you will coach your delivery managers and project managers to establish a culture of continual improvement, challenging where processes and supporting functions don’t bring teams towards a desired outcome;
  • Ensuring healthy team culture & dynamics – you will help the delivery managers to establish the right thinking, culture, and dynamics;
  • Improve operational efficiency leading to a higher quality service provided to customers;
  • Manage key customer relationships and expectations; identify opportunities to up/cross-sell products and services through building trusted advisor relationships;
  • Oversee accounts’ from financial, project delivery, and sourcing, perspectives; ensure robust governance is implemented at the account level;
  • Resources management inside the business unit (including people management);
  • Keep track of Clients’ NPS;
  • Handle delivery escalations;
  • Support the pre-sales team in the early stages of engagements (setting up tech teams, estimation, defining requirements, plan creating, calculating the budget, and making commercial proposals);
  • Reporting to C-level management and investors.

What you will get with Stepico

  • Competitive salaries are regularly reviewed based on professional growth;
  • Flexible working hours and remote working;
  • 18 working days of paid time off;
  • 5 paid sick leaves (without doctor’s notes);
  • Life event support system (extra paid days off and financial compensation);
  • Physical activities: basketball, football, yoga, massage;
  • English classes;
  • Art classes;
  • Compensation for external conferences/ workshops/ events;
  • Full employment;
  • Fun corporate events.
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    Our team achieves great result by utilizing Unity’s architecture and features to bring together client code with protocol