Head of Delivery

About Projects

We are looking for a Head of Delivery Management with leadership experience to set up a systematic management of the competency. Currently, the team consists of 9 PMs and 2 Delivery Managers.

Our company values

• Passion for games;
• Creation of innovative projects;
• A policy of open communication;
• Strong appreciation of your performance;
• Competence development;
• Comfort and well-being of our employees.

Requirements

• At least 8 years of experience in project management;
• Over 5 years of experience working in consulting or outsourcing organizations in technology and / or engagement leadership;
• 4+ years of experience in leading Delivery Managers / Project Managers (set measurable goals, PDP, motivation, mentoring);
• Experience in managing teams of up to 250 including DMs/PMs;
• Requires the ability to establish solid working relationships with clients;
• Experience in Pre-sales;
• Deep knowledge of SDLC (implementation, measurement, optimization);
• Track record of remote teams management;
• Practical experience in scope management, effort estimating, project scheduling, risk, and change management;
• Experience in different software development frameworks — SCRUM, Kanban, Less, SAFe;
• Experience in software engineering practices, quality assurance;
• Strong leadership capabilities, excellent communication skills, ability to influence people, cultural awareness;
• Advanced level of writing and verbal English.

Personal characteristics

The person applying for the Delivery Manager position should possess the following characteristics:

• Flexibility, emotional maturity;
• Leadership skills;
• Conflict management;
• Coaching skills;
• Expertise in communication and negotiation.

Main Responsibilities

• Create a scalable delivery model that ensures high-quality, large-scale implementations to meet schedule commitments and project budgets, while effectively managing customer engagements;
• Setup internal and external SLAs and KPIs to measure and drive performance for productivity, quality, and effectiveness;
• Coaching towards process excellence & continual improvement – you will coach your delivery managers and project managers to establish a culture of continual improvement, challenging where processes and supporting functions don’t bring teams towards a desired outcome;
• Ensuring healthy team culture & dynamics – you will help the delivery managers to establish the right thinking, culture, and dynamics;
• Improve operational efficiency leading to a higher quality service provided to customers;
• Manage key customer relationships and expectations; identify opportunities to up/cross-sell products and services through building trusted advisor relationships;
• Oversee accounts’ from financial, project delivery, and sourcing, perspectives; ensure robust governance is implemented at the account level;
• Resources management inside the business unit (including people management);
• Keep track of Clients’ NPS;
• Handle delivery escalations;
• Support the pre-sales team in the early stages of engagements (setting up tech teams, estimation, defining requirements, plan creating, calculating the budget, and making commercial proposals);
• Reporting to C-level management and investors.

What you will get with Stepico

• Competitive salaries are regularly reviewed based on professional growth;
• Flexible working hours and remote working;
• 18 working days of paid time off;
• 5 paid sick leaves (without doctor’s notes);
• Life event support system (extra paid days off and financial compensation);
• Physical activities: basketball, football, yoga, massage;
• English classes;
• Art classes;
• Compensation for external conferences/ workshops/ events;
• Full employment;
• Fun corporate events.